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I called tech support and they told me its not really verizon software so can't trouble shoot it, which is a surprise considering it says Verizon all over the software. Verizon Software Upgrade Assistant Samsung S5 Download Step 2,When there is a new update available, your phone's status bar will display Upgrade Available. Device must remain active for 45 days. This online tool will help you identify and resolve problems with your TCL 30 LE. Verizon Wireless Software Upgrade Assistant - Samsung - FreeDownloadManager This online tool will help you identify and resolve problems with your Blade Vantage 2. This online tool will help you identify and resolve problems with your LG ZONE 4. 1 GHz (or higher) Pentium-compatible processor with a minimum 256 MB of RAM. Due to inactivity, your session will end in approximately 2 minutes. This online tool will help you identify and resolve problems with your Galaxy S20 5G UW. 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I used the advice give in another thread:- 'Go and open My Computer,then go and open, the "C" folder then go and open, Program Files folder then go and open Verizon then go and open Call Assistant folder,then go to DCClient_Retail right click on it to edit (in notepad) ,then go edit line HostIPAddress" value="www36.verizon.com" to HostIPAddress . tools. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Apple iPad Pro (12.9 inch) 3rd Generation, Apple iPad Pro 12.9-inch (6th Generation), Moto Z Droid Edition / Moto Z Force Droid Edition, Verizon GizmoWatch Mickey Mouse 90th Anniversary Edition, Verizon Jetpack 4G LTE Mobile Hotspot AC791L, Verizon MiFi 4G LTE Global USB Modem U620L. Get online technical support and help with common issues. This online tool will help you identify and resolve problems with your Galaxy Note20 5G. Get online technical support and help with common issues. Get online technical support and help with common issues. 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