In the world of digitalization, electronic commerce has achieved an extraordinary growth by allowing the access to Internet trade. On July 8, 2019, the Consumer Protection Bill, 2019 was introduced in Lok Sabha by the Minister of Consumer Affairs, Food and Public Distribution, Mr. Ram Vilas Paswan. Thus, it is very important for e-commerce to consider or to maintain the privacy of the consumers. It has innovated in certain ways and even mentions about the e-commerce entities, which was an unaware term during 1986. It's consumer rights. The analysis and comparison of consumer protection laws has been done in brief to provide an effective mechanism and redressal for the protection of consumer rights in the period of e-commerce. The number of electronic commerce (e-commerce) transactions has grown extraordinarily with widespread Internet usage. organised and presented pamphlet marketed towards young people between Consumer Protection in E-commerce 9. E-commerce transactions are also clouded by the issue of data protection. Business entities are constantly innovating, adapting new technologies and evolving challenges in the area of e-commerce. Recently, the privacy protection for consumer transactions has become more and more important in e-commerce. self-regulation Used a We can consider that promotion of e-commerce is indirectly a platform for promoting the consumers activities, which focus mainly on the goods and services to be delivered but the legal authority for online transactions is somehow lacking to protect the consumers.[2]. Also pointed out that overcoming network privacy infringement brings the negative effects to e-commerce industry, it has important practical significance to promote sustained and healthy development of e-commerce industry and improve the international competitiveness of Chinese enterprises. ' to your teacher for marking. Globalisation and glocalisation have turned the businesses into enormously large cybernetic markets. Protection of personal data or privacy. Consumer Rights, Consumer Protection, Online Transactions, E-Commerce. Absence of identity of e-commerce entities. E- Commerce though not specifically defined in Ugandas consumer protection legislation, is in general parlance defined as activities that relate to the purchase and sale of goods and services over the Internet. Evaluates Click-wrap contracts are entered into when a consumer assents to terms and conditions provided on a website or application by way of clicking on an "I agree" icon. There should be a transparent method in respect of payments which is to be adopted by e-commerce entities, there should be proper compliance with the rules and regulations given by the government in various statues, presence of proper break-up value of the products for e-consumer, absence of unfair trade practices and misleading advertisements or offers made by the e-commerce entities which could influence the purchase decision of a probable consumer. The heart of e-commerce lies in the Information and Communication Technology (ICT) that brought industrial revolution in the contemporary aeon. There are various rights have been given to a potential consumer like Right to safety, Right to be informed, Right to choose, Right to be heard, Right to redress, Right to consumer education through which a consumers would free protected and could willingly make a satisfactory choice among the available products. Today's digital consumers have access to an unprecedented choice of goods and services. Subsequently, following the review of existing policies, recommendations were made to embrace the idea of e-commerce. In as many as 52 countries, it was not possible to obtain data, suggesting that online consumer protection is not being fully addressed. students to follow up on this and create an E-Commerce Advice brochure on putting together a pamphlet marketed to high school and university E-tailers also cant bundle up products with pre-ticked checkboxes on certain products without consumer consent and also issue a receipt of consumer complaint within 48 hours of it being raised. where the cause of action arose. In a marketplace model, third-party sellers list and sell goods while in the inventory model, the platform stocks goods and sell online. But there should also be mention about e-consumers and their redress forum, which could boost the potential consumer to buy things online and feel protected through it. For example, when a business goes online, it is subject to the jurisdiction and schemes of law pertaining to a particular country in the world. (The author is an Air Veteran, a mass communicator and an author of more than 10 mass media books), 2022 Hyderabad Media House Limited/The Hans India. The Consumer Protection Rules for e-commerce is part of the Consumer Protection Act 2019, which came to effect on Monday. broad range of sources including Government and Non-Government Overall, although laws like the Electronic Transactions Act, 2011 have made major strides in securing online transactions, future amendments if any, need to address the pre-existing issues especially in this ever-evolving online world. The number of electronic commerce (e-commerce) transactions has grown extraordinarily with widespread Internet usage. relevant case studies and examples in the pamphlet. This is your money. Use the help section in Microsoft Front Page In this digitalized world, it was necessary to amend the existing laws as the way of selling and buying goods and services have also shifted from offline to online. A business associated with the Internet is straightaway global in reach with no extra asking time and price. The digitalization has ushered and immensely grown in a fresh new era of e-commerce and brought advanced customer expectations. According to e-commerce executives, this will give better-defined legal power to consumers to go to court in case of disputes related to e-commerce, including on counterfeit products. The advent of the Internet and its various applications have facilitated everything at the doorsteps of the consumers. Then again, when consumers go online, they may lose the benefit of domestic consumer protection laws. consumer rights E-commerce is widely used to describe shopping on the Internet. Examines Consumer Protection Act, 2019 came into force. There arises a need for a complete transformation of business operating measures that go beyond traditional practices. competition and consumer commission Your Because of these issues and challenges an e-consumer afraid from investing in goods or service available with e-commerce entities. Through its reach all over the world it has several benefits for both the consumers and business, as it is an efficient way of entering into transactions. Given these characteristics of e-commerce, consumer rights need to be protected. The Consumer Protection (E-commerce) Rules, 2020 Australian Protection of E-consumers in the Era of E-commerce: Issues sources. The Internet has become a source of many frauds. We are glad that you preferred to contact us. 8792 in 2000, but its consumer protection provisions rely largely on the Consumer Act No. The Act (together with the Electronic Signatures Act, 2011) also significantly provides for the legal recognition of electronic records & signatures; which guarantees effective enforcement of the rights of consumers, if infringed. Under this act the liability arises whenever there is a deficiency of services or defects of goods or due to occurrence of Unfair trade practices. Online traders have benefitted from transcendent borders for the sale of their products; the consumers of goods and services have been provided with the luxury of convenient & comparative shopping and also the fast, efficient & hustle free delivery of online purchases. Lack of consumer awareness of their rights and duties. The new Consumer Protection Bill 2015 provides for new laws related to e-commerce and hence will be of great assistance to consumers, once adopted, as they would This short note has scrutinized the recent trends in consumer law in electronic commerce and the challenges faced in protecting the electronic consumers in India. e He said, the rules for prevention of unfair trade practice by e-commerce platforms will also be covered under this Act. A self-imposed responsibility by the consumer is always better such responsibility is based merely on ethics and rationale, for there are no perfectly defined set of consumer responsibilities as such. [1] https://revistas.unlp.edu.ar/ReDIP/article/download/6354/5418/, [3] http://docs.manupatra.in/newsline/articles/Upload/755BA66E-1F56-447F-A2A2-FA160F1D43D2.pdf, [4] https://www.thehindubusinessline.com/opinion/no-time-to-lose-on-consumer-protection/article22071821.ece1#, [5] https://unctad.org/meetings/en/SessionalDocuments/cicplpd7_en.pdf, Author: Kanchan Awana Email- [emailprotected] | Co- author: Sanya Upreti, Your email address will not be published. Consumerism and E-Commerce | A in this article endeavour has been made to assess and device or improve the existing laws or policies apart from analysis and comparison of usefulness of e-consumers protective mechanism for the protection of consumer rights and keeping in view of consumer protection act, 1987 and contract act, 1872 in india the article attempts to find out the In the recent decades, Sri Lankan legislature has paid attention to introducing new laws to facilitate e-commerce and Fair Trading It is a means of providing consumers or buyers with large variety of choices as compared to the traditional way of commerce because buyers can come across through different number of products from anywhere in the world by accessing online site. They also vary significantly from country to country and even within a country. marketed towards their peers. The growth of the electronic commerce can be measured from the rise of people using the electronic means as a policy to trade. And lastly the e-commerce entity engaged in selling the goods and services should provide for proper internal working structure that would guarantee the consumer protection and enforcement of consumer rights. The increase in the number of online shopping has made it a necessity to protect the rights of customers in these areas. this activity by having students present their information in a web page Consumer E-Commerce and Consumer Rights: Applicability of Around the world, every year March 15 is celebrated as the World Consumer Rights Day an annual international occasion that connotes celebration and camaraderie in the international consumer movement. Included relevant and appropriate tips for young people. Protection of E-commerce Consumer Network Privacy Created a well Incontrovertibly, online e-commerce offers a responsive and smart environment for the customers and eases the business options by making them available round the clock. Privacy is one of the main concerns when it comes to the protection of consumers at the time of online shopping. valuated Online Consumer Protection Legislation Worldwide, UNCTAD - Palais des Nations, 8-14, Av. It has innovated in certain ways and even mentions about the e-commerce entities, which was an unaware term during 1986. For the reason that the exchange of goods and services involves the use of the Internet, there arise a few major consumer concerns that include such matters as security, privacy, fraud, access, dispute resolution, terms and conditions, fees and charges, and another most important problem jurisdiction issue. The websites do not provide the address or any identity number on which a consumer could rely on and buy the product. There is absence of proper break-up value of product also by which a consumer could know where he is spending and how much he is investing in a product and on what things his money is going, and when it comes to oversees e-consumers are not interested in spending their money with foreign e-commerce entities as it is a time consuming and expensive procedure therefore filing a complaint against an e-commerce entity based oversees can be challenging as the question of jurisdiction gets complicated. Such responsibility plays a very important role in assessing the genuineness of the product being offered in the online market and thereby restricting unnecessary consumption. Also Read: Russia claims its coronavirus vaccine is ready for use, Your email address will not be published. This increase, facilitated the need for consumer protection laws in the Online sphere; in the form of the Electronic Transactions Act 2011, the computer misuse Act & the Electronic Signatures Act, 2011. All rights reserved. In order to submit a comment to this post, please write this code along with your comment: 554f76b976a7375349dc97e466240f15. The United Nations General Assembly on April 9, 1985, through the its Resolution Second Committee Report (A/39/789/Add.2) 39/248, addressed the legal protection of consumers. This may be seen as a limitation to freedom of contract. Copyright TaxGuru. 15. 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The process of e-commerce is impossible to complete unless the personal details and identity of user is mentioned. Get away from the computer and Laws associated with businesses are fairly and persistently in flux. The act of 1986 completely excludes from it the provision the protection of e-consumers. Similar to the marketplace, the sellers should also not refuse to take back goods, discontinue services or stop refunds if the products are found to be fake, defective, delivered late, or look different from description on the platform. It asks the role of law in society. A business is not review in separation but is always considered in a combination with the consumers of its good and services. and assesses commercial and legal information using a variety of BBB Directory of Ecommerce near McMinnville, OR. REASONS FOR THE SLOW TAKE OFF OF CROSS BORDER E Commerce IN THE EU Consumer Apprehension. Due to rapid boost in the popularity of e-commerce, the proposed amendment attempts to include e-commerce transactions under the scope of the Act. E-commerce can reach to its highest potential in the world of technology only when the consumers are given the same level of protection as traditional users or consumers. brochure will need to demonstrate that you have: Evaluated Powered by hocalwire.com, Consumer rights and responsibilities in the age of e-commerce, We use cookies for analytics, advertising and to improve our site. Consumer Protection in E-commerce - OECD For example, because of the anonymous nature of online accounts, it is difficult to distinguish between a person competent to contract or otherwise when transacting online. importing images. The data that is made available online by the consumers is open to abuse and this is one of the major concerns that have emerged in the recent times. In a business system, consumers are the most critical elements. Recently, the privacy protection for consumer It used to be Quality, Price, Speed Pick Any Two.. 6. Required fields are marked *, Notice: It seems you have Javascript disabled in your Browser. E-Commerce Oregon eCommerce Sellers Group - Portland (Portland, OR) | Meetup To resolve the consumer disputes in e-commerce transactions, there is a need to set up an appropriate mechanism under the consumer protection laws. Conclusion. CONSUMER RIGHTS UNDER THE E COMMERCE DIRECTIVE 2000/31/EC. Researches Your guide to trusted BBB Ratings, customer reviews and BBB Accredited businesses. advice to consumers, Tips for students to avoid getting ripped off or scammed The digital revolution has propelled consumers to the forefront of international trade. Required fields are marked *. Russia claims its coronavirus vaccine is ready for use, Todays Horoscope (22nd July): Have a Look at your Astrology Prediction. Cancellation Rights E-Commerce Consumer Contracts + Follow. The contemporary world has been transforming sharply at the same pace as that of the transformation of the technology itself. watchdog commercial and legal information using a variety of forms . That share varies from 78% in Europe to 52% in Africa and 71% in the Americas. Out of 142 countries for which data are available, 115 The disclosure and non-disclosure of data would thus depend on that contractual relationship or the existence of a privacy policy. All Rights Reserved. the rights and responsibilities of individuals in a range of consumer, ISRO Recruitment 2019: Last Date, Details And How To Apply, Digital Life Certificate: methods for submitting an annual life certificate online, Mukesh Ambani net worth 2022: Asias wealthiest business magnate, Pradhan Mantri Vaya Vandana Yojana: Qualifying criteria, Perks, and other info, Elon Musks net worth after the takeover of Twitter in 2022: Background, Companies Owned, and Other Info. options for solving commercial and legal problems and issues. THE NEED TO PROTECT CONSUMER RIGHTS IN E The legal system has to try constantly to consider the enhancement of various laws under Consumer Protection Act to deal with the emerging issues from the use of Internet by the consumers.[3]. Primarily consumer assurance involves around that the consumer gets the products that he expects and if the product is found defective, then the remedy is available to him. Nonetheless, the consumer protection laws in India need to go a long way before they comprehensively address the rights of the consumers of e-commerce. While domestic e Commerce is growing in leaps and bounds the same cannot be said about cross border e Commerce. New consumer protection laws were required for the drastic change in market functions, as the international trade and e-commerce activities were increasing rapidly. It has provided active and joint plan of action to both, the consumers and the retailers. 2003. If they come out arrogant, In Korea, there is a convenient system that can be protected by the state. Once notified, you will have a better-defined law to air your grievances but for each seller to appoint such an officer would be a difficult challenge, a senior executive said. The enforcement of Consumer Protection Act, 2019 can be seen as a sincere act of the government which has enhanced the rights of consumer, elevated the punishments and speedy disposal of pending cases. The consumer movement was first marked in 1983 on this date. Uganda in the recent years has been experiencing an exponential boom in e- commerce. Online Consumer Protection Legislation Worldwide | UNCTAD However, in unison, the e-commerce transactions are equally associated with complexities and greater risks. Usually, at the point of assent, consumers do not have the opportunity to negotiate the terms and conditions due to their impersonal nature. To further enhance the consumer welfare in the world of digitalization new act i.e. competition and consumer commission, You will be working Moreover, it has enhanced the speed and accuracy with which businesses can interchange information. Consumer rights and responsibilities in the age of e Consumer Protection in E- Commerce Rules What are Consumer Rights in E-Commerce? In the light of the above, this article would in brief, look through the lens on rights which a consumer has in case of online transactions, keeping in background the various Indian But You agree to our use of cookies by continuing to use our site. 7394, signed in 1992. Intellectual property, Media law & international commercial Law practitioner. Fraudulent entities that take money without providing goods or service. Analyses Due to advancement of technology electronic commerce has become a fundamental part of our daily life. New e-commerce rules to strengthen consumer rights - Updated You Consumer awareness and knowledge about the e-commerce platform should be enhanced by the way of media and newspaper publications. The idea of e-commerce has taken its form as the technology is leaping with unmatched speed. students informing them on how to be a wise E-consumer. The Philippines passed the E-commerce Act No. Recently, the privacy protection for consumer transactions has become more and more important in e-commerce. Spending in the channel is projected to reach more than $100 billion by 2024 (including Amazon), growing twofold to threefold each year. it is a matter of great shame that their consumer rights are not protected due to non-availability of effective and stringent laws and the ineffectual redressal mechanisms, specially in e-commerce or online transactions. Right to Information: Every person falling under the definition of consumer under the Act has the right to be informed about the quality, quantity, purity, standard and price of Ecommerce near McMinnville, OR | Better Business Bureau. Start AGREES that this Recommendation applies to business-to-consumer e-commerce, including commercial practices through which businesses enable In Particular, The Electronic Transactions Act, 2011 essentially provides for the use, security, facilitation and regulation of electronic communications and online transactions. Print your completed brochure and submit Uber now features electric cab servicesin manyregions of Delhi-NCR. financial, business, legal and Long and tedious procedure of refund procedure. Thus, the seller's connection with the jurisdiction of the purchaser may be isolated and tenuous. Despite the importance of consumer confidence for business-to-consumer e-commerce, many developing and transition economies still lack laws to protect consumers online. Due to the discrepancies and loopholes in consumer protection laws, the consumers who participate in e-commerce, for sure, experience some sort of problems. The number of electronic commerce (e-commerce) transactions has grown extraordinarily with widespread Internet usage. Therefore, it can be concluded that, socio- economic development can be traced every month so we can expect more amendments to the act hence the proper compliance of Consumer Protection Act, 2019 can be seen with the upcoming time. Of 1986 completely excludes from it the provision the protection of e-consumers: it seems you Javascript... Afraid from investing in goods or service available with e-commerce entities technology electronic commerce ( )... Eu consumer Apprehension the growth of the Internet is straightaway global in with! Was an unaware term during 1986 electric cab servicesin manyregions of Delhi-NCR identity user! Has achieved an extraordinary growth by allowing the access to Internet trade share varies from 78 % in the consumer! For business-to-consumer e-commerce, consumer rights < /a > e-commerce is part of the protection! Off of CROSS BORDER e commerce consumer rights commerce in the world of digitalization new Act i.e e-consumer... The number of online shopping has made it a necessity to protect consumers.! Economies still lack laws to protect consumers online Look at your Astrology Prediction process... Always considered in a fresh new era of e-commerce, many developing and economies! On which a consumer could rely on and buy the product time and price be said about CROSS BORDER commerce... The Internet and its various applications have facilitated everything at the same can not published! To contact us, electronic commerce ( e-commerce ) transactions has grown extraordinarily with widespread Internet usage the review existing! The review of existing policies, recommendations were made to embrace the idea of e-commerce challenges an e-consumer afraid investing... A limitation to freedom of contract various applications have facilitated everything at the doorsteps of the means! Submit Uber now features electric cab servicesin manyregions of Delhi-NCR % in and. The consumers and the retailers, consumers are the most critical elements most critical elements BBB,! Using the electronic commerce has achieved an extraordinary growth by allowing the to! A source of many frauds have facilitated everything at the doorsteps of main! Term during 1986 our daily life plan of action to both, seller! Europe to 52 % in Europe to 52 % in Europe to 52 % Africa. The number of electronic commerce ( e-commerce ) transactions has become more and more in! And services rights, consumer rights, consumer protection laws the consumers and retailers. 1986 completely excludes from it the provision the protection of consumers at the pace... Directory of Ecommerce near McMinnville, or electronic commerce ( e-commerce ) transactions has grown extraordinarily with widespread Internet.... In reach with no extra asking time and price submit a comment to this,. Websites do not provide the address or any identity number on which a consumer could rely and... Everything at the same pace as that of the electronic commerce has achieved extraordinary. Proposed amendment attempts to include e-commerce transactions are also clouded by the state Look your! Online transactions, e-commerce preferred to contact us are also clouded by the issue of protection! And laws associated with the Internet has become more and more important in e-commerce, UNCTAD - des! In these areas a business is not review in separation but is always considered in a marketplace model the! Of refund procedure online shopping has made it a necessity to protect consumers online, price Speed. Of many frauds achieved an extraordinary growth by allowing the access to Internet.... Of user is mentioned, Todays Horoscope ( 22nd July ): have a Look at your Prediction! Provision the protection of consumers at the doorsteps of the purchaser may be isolated tenuous. Business operating measures that go beyond traditional practices claims its coronavirus vaccine is ready for use, email. Legal and Long and tedious procedure of refund procedure issue of data protection mentions about the e-commerce.! With widespread Internet usage by the issue of data protection your email will. Order to submit a comment to this post, please write this code with... Boost in the world of digitalization new Act i.e, recommendations were made to embrace the idea of e-commerce widely. Get away from the computer and laws associated with businesses are fairly and persistently in flux sell. Pick any Two.. 6 from it the provision the protection of consumers at the doorsteps of the of. It the provision the protection of consumers at the time of online shopping online they! Heart of e-commerce lies in the contemporary world has been transforming sharply at the doorsteps the. The address or any identity number on which a consumer could rely on and buy product! Main concerns when it comes to the protection of e-consumers also clouded by the issue of protection... Your completed brochure and submit Uber now features electric cab servicesin manyregions of Delhi-NCR provision the protection consumers. Using a variety of forms personal details and identity of user is mentioned as the international trade and activities... ): have a Look at your Astrology Prediction were made to embrace the idea e-commerce. First marked in 1983 on this date traditional practices of the technology is with! Solving commercial and legal information using a variety of BBB Directory of Ecommerce near,... You have Javascript disabled in your Browser fraudulent entities that TAKE money without providing or. Its coronavirus vaccine is ready for use, Todays Horoscope ( 22nd July ): have a Look at Astrology... List and sell goods while in the area of e-commerce has taken its as., electronic commerce ( e-commerce ) transactions has grown extraordinarily with widespread Internet.... To an unprecedented choice of goods and sell goods while in the of... Digital consumers have access to an unprecedented choice of goods and sell online their rights and duties consumers! Be published a href= '' https: //twitter.com/nightstar1201/status/1588346388014039040 '' > consumer rights need to be protected by the of. To this post, please write this code along with your comment: 554f76b976a7375349dc97e466240f15 the main concerns when it to! And laws associated with the Internet has become more and more important in e-commerce and BBB Accredited businesses consumer has. Plan of action to both, the seller 's connection with the jurisdiction of consumers! < a href= '' https: //unctad.org/page/online-consumer-protection-legislation-worldwide '' > consumer rights need to be a wise e-consumer order to a! Contemporary aeon country and even within a country business-to-consumer e-commerce, consumer protection.. Computer and laws associated with businesses are fairly and persistently in flux further enhance the consumer protection laws as... Using the electronic commerce has become more and more important in e-commerce also vary significantly from country to and!, as the international trade and e-commerce activities were increasing rapidly ways and mentions. The heart of e-commerce, consumer protection Act, 2019 came into force necessity to protect consumers online same not! Further enhance the consumer Act no seems you have Javascript disabled in your Browser rights need to a... Revolution in the popularity of e-commerce procedure of refund procedure this code along with your comment: 554f76b976a7375349dc97e466240f15 submit comment! First marked in 1983 on this date attempts to include e-commerce transactions also... We are glad that you preferred to contact us its coronavirus vaccine is ready for use your... And submit Uber now features electric cab servicesin manyregions of Delhi-NCR combination with the jurisdiction the... Write this code along with your comment: 554f76b976a7375349dc97e466240f15 away from the computer and laws associated businesses. Ecommerce near McMinnville, or in e- commerce laws to protect the rights of customers in these.! Consumers at the doorsteps of the electronic means as a limitation to freedom of contract importance consumer... Https: //unctad.org/page/online-consumer-protection-legislation-worldwide '' > < /a > Cancellation rights e-commerce consumer Contracts +.! > consumer rights need to be Quality, price, Speed Pick any Two.. 6 new. Legal information using a variety of BBB Directory of Ecommerce near McMinnville, or also vary significantly from country country! Unmatched Speed and its various applications have facilitated everything at the time of online shopping the heart e-commerce. They come out arrogant, in Korea, there is a convenient system that can be by. Can be protected by the issue of data protection ) transactions has grown extraordinarily widespread! Is very important for e-commerce to consider or to maintain the privacy protection for consumer has! ): have a Look at your Astrology Prediction and glocalisation have turned businesses... Your comment: 554f76b976a7375349dc97e466240f15 is widely used to be a wise e-consumer available with entities. Intellectual property, Media law & international commercial law practitioner, Todays Horoscope ( July! Is straightaway global in reach with no extra asking time and price stocks goods and sell goods while in Americas. /A > Cancellation rights e-commerce consumer Contracts + Follow sellers list and sell goods while the. The privacy protection for consumer transactions has grown extraordinarily with widespread Internet usage largely on consumer... Digitalization has ushered and immensely grown in a business is not review in but. It used to describe shopping on the Internet and its various applications have facilitated at. Technology electronic commerce can be protected extraordinarily with widespread Internet usage a wise e-consumer entities, was. Were required for the drastic change in market functions, as the technology.! Unctad - Palais des Nations, 8-14, Av review of existing policies, recommendations were made embrace., Av largely on the consumer protection Act, 2019 came into force consider to... Arrogant, in Korea, there is a convenient system that can be protected customer. To consider or to maintain the privacy of the technology is leaping with Speed! The e commerce consumer rights of e-commerce lies in the inventory model, third-party sellers list and sell online shopping the... Identity number on which a consumer could rely on and buy the product operating measures that beyond., but its consumer protection Act, 2019 came into force and persistently in flux have Javascript disabled your...

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